Brief Overview
Zylo is a SaaS management platform that helps organizations gain visibility into software usage, spending, and optimization opportunities. Zylo worked with Hoosier Consulting Network (HCN) to evaluate how the platform could evolve to deliver deeper value across both enterprise and mid-market segments.
HCN consultants assessed Zylo’s current platform capabilities, competitive positioning, and customer pain points. The engagement focused on identifying gaps in KPI tracking, dashboard usability, and automation, as well as evaluating how emerging AI capabilities are reshaping expectations in B2B SaaS management.
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Based on this analysis, HCN developed a multi-part strategy centered on M&A recommendations and a forward-looking AI integration roadmap designed to support Zylo’s long-term growth and differentiation.
Part One: Platform and Competitive Assessment
HCN consultants began by analyzing Zylo’s platform strengths and market position. The platform excels in enterprise visibility and compliance while supporting global operations across time zones.​ A competitive assessment compared Zylo to industry leaders such as Torii and BetterCloud. While competitors demonstrated strengths in automation design, AI-assisted workflows, and streamlined user experiences, they also exhibited limitations including restricted geographic availability, higher pricing tiers, and limited integrations.
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This analysis revealed clear opportunities for Zylo to differentiate by enhancing KPI visualization, accelerating time-to-value for mid-market customers, and expanding advanced analytics and AI-driven insights without sacrificing enterprise-grade capabilities.
Part Two: Identifying Gaps in Customer Needs
HCN consultants then evaluated customer challenges and expectations across Zylo’s primary market segments. While enterprise customers value advanced insights and customization, mid-market customers often struggle with slow onboarding and difficulty translating data into clear actions.
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Key customer challenges included:
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Slow time-to-value
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Limited outcome-based reporting
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Difficulty identifying true cost savings
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Increasing complexity of SaaS ecosystems
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Customers consistently expressed a need for clear KPI dashboards, faster insight delivery, deeper integrations, and AI-supported recommendations that go beyond raw data. This gap analysis informed the criteria for identifying acquisition targets capable of strengthening Zylo’s analytics and automation capabilities.
Part Three: M&A Recommendation – SaaSGrid
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HCN identified SaaSGrid as a strategic acquisition to address Zylo’s gaps in KPI tracking. SaaSGrid would translate data into actionable insights while integrating cleanly with existing platforms like Salesforce. This positions Zylo to deliver clearer value across enterprise and mid-market customers.
Part Four: M&A
Recommendation – 8Flow
HCN also recommended 8Flow to support Zylo’s AI Copilot vision through workflow automation. 8Flow enables AI-driven execution across SaaS tools, automating license management and administrative actions. This acquisition would move Zylo from insight delivery to real-time operational execution.
HCN also developed an 18-month AI outlook to contextualize Zylo’s strategy within broader industry trends. As AI adoption accelerates, differentiation will depend on responsible deployment, seamless integration, and measurable business outcomes.
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SaaS platforms are expected to shift from experimentation to core AI deployment, emphasize outcome-based pricing, and embed automation across workflows. For Zylo, this reinforces the importance of acquiring AI-native capabilities now to remain competitive as AI becomes foundational.