Brief Overview
As a healthcare organization operating at significant scale, Elevance Health manages a complex HR ecosystem supporting business leaders, people leaders, associates, and external stakeholders. As the organization looks to reduce systemic gaps, Elevance engaged Hoosier Consulting Network (HCN) to conduct an evaluation around a product model.
The engagement focused on a central question: how can Elevance Health restructure HR to operate as a cohesive, product-centric system that delivers measurable value to its internal customers? To answer this, HCN mapped HR functions, tasks, and products while clarifying how each component serves distinct suppliers and customers across the organization.
Reframing HR Through a Product Lens
HCN began by redefining how HR stakeholders interact with the organization. Business leaders, people leaders, associates, and external partners were each evaluated as both suppliers and customers of HR products, depending on context. This dual-lens approach clarified expectations, inputs, and outcomes for each group while reinforcing HR’s role as a strategic enabler rather than a transactional service.
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By clearly defining who HR serves and how value is consumed, Elevance can better align HR outputs with enterprise priorities such as workforce planning, performance management, and employee experience.
Mapping Functions, Tasks, and Products
HCN then conducted a comprehensive mapping of Elevance’s HR organization, identifying nine core HR functions and breaking them down into 58 tasks supported by more than 200 distinct products. Each product was defined by its purpose, suppliers, customers, and outcomes, creating a standardized system for understanding how HR work performed.
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This structure revealed areas of overlap, inefficiency, and unclear ownership, while also highlighting opportunities to consolidate efforts and reduce redundant work across teams.
Product Catalogue as a Strategic Tool
To operationalize the product-centric model, HCN developed an interactive HR product catalogue using Power BI. The catalogue allows users to view HR through multiple entry points, making it easier to understand how specific products support broader HR objectives.
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This tool enables HR teams to quickly identify which products drive specific outcomes, streamline workflows, and ensure resources are aligned with the highest-impact activities across the organization.
Beyond current-state mapping, HCN outlined a path for expanding the product catalogue to include outcome-mapping hierarchies. This next step connects HR products and tasks directly to enterprise outcomes, reinforcing shared goals and reducing duplication across functions.
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By visualizing how different HR products contribute to common outcomes, Elevance can foster stronger alignment across teams while improving transparency and accountability.